Privacy policy

TRM PRIVACY POLICY

Last updated: 7 October 2026

TRM is operated by TRM TOOLS LTD (“TRM”, “we”, “us” or “our”).

TRM TOOLS LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, join a TRM Membership, use our services, communicate with us or otherwise interact with TRM.

For the purposes of UK data protection law, TRM TOOLS LTD is the controller of your personal information as described in this policy.

1. INFORMATION WE COLLECT

Depending on how you interact with TRM, we may collect the following information.

Identity and contact information

This may include your:

  • full name;
  • email address;
  • telephone number;
  • billing address;
  • delivery address; and
  • account and membership details.

Membership information

We may collect and maintain information relating to your TRM Membership, including:

  • membership plan;
  • membership status;
  • joining date;
  • renewal dates;
  • billing information;
  • payment status;
  • membership history;
  • selected tools;
  • tool swap history;
  • tool-cycle dates;
  • cancellation information; and
  • communications relating to your membership.

Equipment and asset information

All professional equipment supplied through a TRM Membership remains the property of TRM TOOLS LTD unless expressly stated otherwise.

We therefore maintain records relating to equipment supplied to members. These records may include:

  • tool make and model;
  • serial number;
  • TRM asset identifier;
  • member the equipment is assigned to;
  • dispatch and delivery dates;
  • swap dates;
  • return dates;
  • equipment condition;
  • inspection records;
  • photographs or videos;
  • maintenance history;
  • repair history;
  • fault reports;
  • loss or damage reports; and
  • return tracking information.

Tool Condition Checks

As part of the TRM swap, maintenance, fault or return process, we may ask members to submit photographs or videos showing the condition of TRM equipment.

We may use these submissions to assess:

  • general equipment condition;
  • normal professional wear and tear;
  • potential damage;
  • faults;
  • maintenance requirements;
  • swap eligibility;
  • missing components; and
  • disputes relating to equipment condition or return.

Please avoid including people or unnecessary personal information in photographs or videos submitted to TRM.

Payment information

Payments may be processed using third-party payment providers and membership-management services.

We may receive information including:

  • transaction amount;
  • payment date;
  • payment status;
  • failed payment information;
  • refunds;
  • membership billing status; and
  • limited payment-method information provided by our payment processors.

Where payments are securely processed by a third-party payment provider, TRM does not normally receive or store your complete debit or credit card number.

Communications

We may retain records of communications between you and TRM, including enquiries relating to:

  • memberships;
  • orders;
  • deliveries;
  • swaps;
  • returns;
  • equipment condition;
  • faults;
  • damage;
  • lost equipment;
  • payments;
  • cancellations;
  • complaints; and
  • customer support.

Website and technical information

When you use our website, certain information may be collected automatically.

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • website interactions;
  • pages viewed;
  • referring website or source;
  • approximate location derived from technical information; and
  • cookie and similar technology information.

2. HOW WE COLLECT YOUR INFORMATION

We may collect information:

  • directly from you;
  • when you visit our website;
  • when you create an account;
  • when you join TRM;
  • when you select your membership and tools;
  • when you make a payment;
  • when you complete a Tool Condition Check;
  • when you request a tool swap;
  • when you report a fault, loss or damage;
  • when equipment is dispatched, delivered or returned;
  • when you contact us;
  • when you subscribe to marketing communications;
  • automatically through our website and associated technologies; and
  • through service providers involved in operating TRM.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • create and administer your TRM Membership;
  • process membership payments;
  • manage recurring billing;
  • source and supply TRM equipment;
  • prepare and dispatch your selected tools;
  • send your Welcome Pack and Membership Card;
  • manage deliveries and returns;
  • track TRM-owned equipment;
  • manage 120-day tool cycles;
  • determine upcoming swap dates;
  • administer tool swaps;
  • perform Tool Condition Checks;
  • inspect returned equipment;
  • arrange maintenance and repairs;
  • investigate equipment faults;
  • provide courtesy equipment where applicable;
  • investigate lost, stolen, damaged or unreturned equipment;
  • provide customer support;
  • communicate important information about your membership;
  • manage cancellations and refunds;
  • prevent fraud, misuse or abuse of the TRM service;
  • enforce our Membership Terms & Conditions;
  • recover TRM-owned property or outstanding amounts where appropriate;
  • resolve complaints and disputes;
  • maintain appropriate business records;
  • improve TRM products and services;
  • understand how our website and services are used;
  • maintain the security of our systems;
  • comply with legal, regulatory, tax and accounting requirements; and
  • send marketing communications where permitted.

4. OUR LAWFUL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

Where processing is necessary to enter into or perform our agreement with you.

For example, we may need your name, address and membership information to supply your equipment, administer your membership and manage swaps and returns.

Legitimate interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

This may include:

  • protecting TRM-owned equipment;
  • maintaining accurate asset records;
  • preventing fraud and misuse;
  • improving our services;
  • maintaining appropriate business records;
  • resolving disputes; and
  • protecting our legal rights.

Legal obligation

Where we need to process or retain information to comply with a legal or regulatory obligation.

Consent

Where we have specifically asked for and received your consent.

This may apply to certain marketing activities or non-essential cookies.

Where processing relies on consent, you may withdraw that consent at any time.

5. TRM EQUIPMENT & ASSET RECORDS

TRM operates an access-based membership model.

Professional equipment supplied through a TRM Membership remains the property of TRM TOOLS LTD unless expressly stated otherwise.

We maintain records linking equipment to the member responsible for it.

For example, we may record when an individual tool has been:

Assigned → Dispatched → Delivered → Inspected → Swapped → Returned → Serviced → Recirculated

These records allow us to administer memberships, maintain equipment, protect TRM property, investigate missing equipment and maintain an accurate history of our assets.

Some equipment records may need to be retained after a particular tool has been returned or a membership has ended where there is a legitimate or legal reason for doing so.

6. PAYMENTS

TRM uses third-party services to process payments and administer aspects of membership billing.

These providers may process information necessary to complete transactions and manage recurring payments.

TRM may receive information relating to successful payments, failed payments, refunds and membership billing but does not normally receive your complete payment-card details.

Payment providers may process your personal information in accordance with their own privacy policies.

7. SHOPIFY

Our online store is hosted using Shopify⁠.

Shopify may process certain personal information in order to provide ecommerce, account, checkout and related services to TRM.

Information submitted through our online store may therefore be processed by Shopify in accordance with its applicable privacy practices.

8. MEMBERSHIP MANAGEMENT

TRM may use third-party membership and subscription-management technology, including Appstle, to administer aspects of TRM Memberships.

This may include processing information relating to:

  • your membership plan;
  • membership status;
  • renewal dates;
  • recurring payments;
  • failed payments;
  • customer accounts;
  • cancellations; and
  • other information necessary to administer your membership.

These providers may process information on our behalf and/or in accordance with their own applicable privacy terms.

9. DELIVERY & RETURNS

We may share information with postal, courier, delivery and return providers where necessary to deliver or recover TRM equipment.

This may include:

  • your name;
  • delivery or collection address;
  • email address;
  • telephone number; and
  • information necessary to complete or track the delivery or return.

We only provide information reasonably necessary to perform the relevant service.

10. WHO WE MAY SHARE INFORMATION WITH

Where reasonably necessary, we may share personal information with organisations that help us operate TRM.

These may include:

  • ecommerce providers;
  • membership-management providers;
  • payment processors;
  • delivery and return providers;
  • website and IT providers;
  • email and communications providers;
  • customer-support providers;
  • accountants;
  • insurers;
  • professional advisers;
  • fraud-prevention providers;
  • debt-recovery providers;
  • legal advisers;
  • courts or dispute-resolution bodies;
  • law enforcement; and
  • government, regulatory or tax authorities.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

TRM TOOLS LTD does not sell your personal information.

11. FAILED PAYMENTS, UNRETURNED EQUIPMENT, DAMAGE & DISPUTES

Where there is:

  • a failed payment;
  • unreturned TRM equipment;
  • lost or stolen equipment;
  • suspected fraud;
  • suspected misuse;
  • chargeable damage;
  • a contractual dispute; or
  • another outstanding account issue,

we may use relevant personal information to investigate and resolve the matter.

This may include membership records, payment information, equipment records, serial numbers, photographs, videos, delivery information, tracking information and communications.

Where reasonably necessary and legally permitted, relevant information may be shared with professional advisers, insurers, payment providers, debt-recovery providers, law enforcement, courts or other appropriate organisations.

12. MARKETING

Where permitted by law, we may use your information to communicate with you about:

  • TRM products and memberships;
  • new tools;
  • new releases;
  • membership benefits;
  • promotions;
  • member events;
  • education;
  • competitions and giveaways;
  • community updates; and
  • other relevant TRM news.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential service communications relating to your membership, payments, equipment, deliveries, swaps, returns or account.

13. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

These may be used to:

  • operate our website;
  • provide essential functionality;
  • remember your preferences;
  • maintain account security;
  • understand website performance;
  • analyse how our website is used;
  • improve the customer experience; and
  • support advertising and marketing where permitted.

Where UK law requires your consent for particular cookies or similar technologies, we will request consent through the cookie controls available on our website.

You can manage available cookie preferences through those controls.

14. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and contractual requirements.

Some records may need to be retained after your membership ends.

These may include appropriate records relating to:

  • contracts;
  • membership history;
  • payments and refunds;
  • equipment assignments;
  • equipment returns;
  • damage;
  • loss or theft;
  • complaints;
  • disputes;
  • fraud prevention;
  • accounting; and
  • legal obligations.

We will not intentionally retain personal information indefinitely where there is no legitimate or legal reason to do so.

15. INTERNATIONAL DATA TRANSFERS

Some technology and service providers used by TRM may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.

Depending on the destination, these may include recognised adequacy regulations or approved contractual safeguards.

16. HOW WE PROTECT YOUR INFORMATION

We use reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • unauthorised disclosure;
  • alteration; and
  • destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

You are responsible for keeping your account credentials secure.

If you believe your TRM account or personal information has been compromised, please contact us promptly at hello@jointrm.co.uk.

17. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of certain personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • request transfer of certain information;
  • withdraw consent where processing relies on consent; and
  • complain about how your personal information has been handled.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing certain requests.

To make a privacy or data-protection request, contact:

hello@jointrm.co.uk

18. REQUESTS TO DELETE INFORMATION

A request for deletion does not necessarily require TRM to immediately delete every record associated with you.

We may retain information where reasonably necessary to:

  • perform or evidence a contract;
  • comply with a legal obligation;
  • maintain financial, accounting or tax records;
  • establish, exercise or defend legal claims;
  • prevent or investigate fraud;
  • resolve an outstanding dispute; or
  • identify, manage or recover TRM-owned equipment.

For example, if TRM equipment remains assigned to you, we may need to retain sufficient membership, contact and equipment information until that equipment has been returned and any outstanding matter has been resolved.

19. CHILDREN

TRM Memberships are intended for individuals legally capable of entering into the applicable membership agreement.

We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • our services;
  • our membership model;
  • our technology;
  • our service providers;
  • our business operations; or
  • our legal and regulatory obligations.

The latest version will be published on our website with an updated revision date.

Where a change materially affects how we use your personal information, we will take appropriate steps to bring that change to your attention where required.

21. CONTACT TRM

If you have a question about this Privacy Policy, would like to exercise a data protection right or have a concern about how your personal information is handled, please contact:

TRM / TRM TOOLS LTD
Email: hello@jointrm.co.uk
Postal address: 30 Oldway Oaks, Paignton, TQ3 2SP, United Kingdom

22. COMPLAINTS

If you have concerns about how TRM processes your personal information, please contact us first so we have an opportunity to investigate and resolve your concern.

You also have the right to complain to the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner's Office⁠


TRIM. REPLACE. MAINTAIN.

TRM